AI chatbots are computer programs that can talk with people. They used to just answer simple questions. Now they are learning to work like real professionals, like doctors or lawyers.
How AI is Changing
In the past, chatbots could only give basic information. Now, with new technology called Large Language Models (LLMs), they can act more like human professionals. They can learn special knowledge and talk in ways that match different jobs.
Think about how a doctor talks differently than a lawyer. Each professional has their own special way of talking and helping people. AI developers are trying to teach chatbots these special ways of communicating.
Why Professional Identity is Important
Being professional means more than just knowing facts. It means knowing how to:
- Solve problems in the right way
- Talk to people in a helpful way
- Follow the rules of your job
When chatbots don’t act professionally, they might:
- Give correct information but in an unhelpful way
- Not know which information is most important
- Miss chances to help people beyond just answering questions
For example, a doctor doesn’t just tell you medical facts. They also show they care, help you trust them, and encourage you to follow their advice. AI helpers need to do these things too.
The LAPI System: A Better Way
We created a new system called LAPI to help AI act more professionally. LAPI stands for “LLM-based Agent with a Professional Identity.”
LAPI helps AI break big tasks into smaller steps. When a doctor answers a patient’s question, they:
- Check what the patient already knows
- Give correct information
- Share information in a way that helps the patient follow advice
- Care about the patient’s feelings
- Keep a professional relationship
Our LAPI system also helps AI talk in ways that:
- Make sense and don’t confuse people
- Follow professional rules
- Show the right amount of caring
- Change to fit each person’s needs
What Our Tests Show
Our tests show that AI using the LAPI system:
- Talks more naturally
- Shows appropriate caring for people
- Focuses better on what patients need
- Scores better on tests of professional communication
These improvements work with many different AI systems.
What This Means for Businesses
Businesses that want to use AI for professional work should make sure their AI has a clear professional identity. This means training the AI not just on facts, but also on professional values and communication styles.
When done right, AI can be a real extension of professional services – building trust and being effective like human professionals.
The Future of Professional AI
As AI gets better, we expect to see more professional AI helpers in areas like:
- Law
- Finance
- Education
- Healthcare
Future research will look at:
- Creating special systems for different professions
- Finding ways for AI and human professionals to work together
- Understanding how different cultures expect professionals to communicate
- Making sure AI is honest about what it is
By carefully designing AI with real professional identities, we can create tools that truly help professional services instead of just pretending to be professional.
For companies using AI in professional settings, this research shows how important it is to move beyond basic approaches and invest in solutions that truly match the professional values and communication standards that clients expect.
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